PROFESSIONAL EXPERIENCE

Freelance Graphic Designer, October 1999 – Present

Partial Client History:

Angeltown Records, Los Angeles

Eastside Soul Records, Los Angeles

Recording Artist Chick Carlton, Los Angeles

Recording Artist Leigh Williams, Los Angeles 

Grammy Nominated Recording Artist Ixya Herrera, Los Angeles, CA

All Repair Solutions, Suwanee, GA

La Candelaria Candles, Los Angeles, CA

Georgia Association of Latino Elected Officials, Atlanta, GA

Extremely Clean LLC, Lawrenceville, GA

KDAY 93.5 FM, Los Angeles, CA

California State Polytechnic University, Pomona, CA

Los Angeles Department of Cultural Affairs

Rampart Records, Los Angeles, CA

Communities for a Better Environment, Los Angeles & Oakland, CA

 

Customer Accounts Manager, May 2013 – present

Aaron's Sales and Lease, Atlanta, GA

My responsibilities include managing the Customer Accounts Department and achieving company standards through the collections process. My job duties; act as a customer counselor by discussing benefits of timely lease agreement renewal payments; Monitor and recommend payment frequency changes to the General Manage; Contact customers who have not renewed their lease agreement(s); Monitor the accuracy of customer classifications according to customer payment history and habits; Maintain customer contact over the phone and through field visit; Update customer information to maintain accuracy; Set and achieve monthly account goals.

 

Sales Manager, March 2011 – April 2013

Aaron's Sales and Lease, Lawrenceville, GA

My responsibilities are the acquisition and maintenance of customers; Setting weekly and monthly sales goals and staging products; Update goal board daily; Ensure execution of the sales "Flow", including telephone sales and showroom sales; Generate new business through apartment community/business accounts; Create and implement marketing strategies in the community to generate new sales; Ensure that the showroom floor is merchandised as per guidelines; Ensure that all merchandise is accurately priced; Perform routine service calls and product exchanges; Handle service issues for customers immediately; Resolve customer opportunities immediately; Assist General Manager with product ordering, including planning for future sales and events; Clean and certify merchandise in the Certification Zone for all items personally returned; Responsible for maintaining the store's warehouse in a neat and orderly manner; Confirm customer identification, collect money and obtain customers' signature on lease agreements; Review and close lease agreements; Assist General Manager in stock balancing.

 

Lead Organizer, October 1999 – December 2009

Communities for a Better Environment, Los Angeles, CA

I was responsible for coordinating monthly community meetings. I developed and facilitated leadership trainings for members.  I organized campaign outreach events and recruitment activities. I also created and maintained a database of active community members.  I designed campaign outreach materials such as flyers, brochures, and newsletters.  I also updated the organization’s web site, designed program sponsorship ads and development materials.  In addition, I conducted public toxic tours and was a public speaker at schools and universities.

 

 

RECOGNITION

National Academy of Recording Arts & Sciences GRAMMY Award nomination (2014)

Presidents Future Scholars Scholarship (1998)

Hilda Solis Scholarship Award (1997)

National Hispanic Scholarship Fund (1995, 1996)

 

 

ACCOMPLISHMENTS

Pictures published in Z Magazine: 2001.  “David v. Goliath in South East Los Angeles.” July / August: 44 – 45.                                                     

Pictures published in "Critical Planning; Journal of the UCLA Department of Urban Planning" Volume 12, Summer 2005, Page 97.

Picture published for cover of Communities for a Better Environment report: “The Increasing Burden of Oil Refineries and Fossil Fuels in Wilmington, California and How to Clean them Up!”  April 2009.

 

 

EDUCATION

California State Polytechnic University, Pomona, CA

College of Environmental Design

Urban and Regional Planning

Fall 1995 – Spring 1999

 

Los Angeles Harbor College, Wilmington, CA

Architecture

Fall 1990 – Spring 1995

A.A. Liberal Arts

Architecture Technology Skills Certificate

 

 

TECHNICAL SKILLS

Proficient in Software

Microsoft Office (Word, Outlook Express, Excel, PowerPoint)

Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)

Acrobat Pro

 

Operating System

Mac OS, Windows

 

 

VOLUNTEER WORK

Graphic Designer, April 2011 – May 2011

Georgia Association of Latino Elected Officials, Atlanta, GA

I was responsible for designing a program for their Annual Power Breakfast community event.  I was also responsible for designing two retractable banner stands for the organization.  

 

Web/Graphic Designer, January 1995 – July 2008

Xicano Records and Film, Los Angeles, CA

I was responsible for developing and designing materials such as CD’s, stickers, posters, flyers, t-shirts, and apparel.  I was also responsible for maintaining band web sites and promoting community events via the Internet.

 

 

OTHER SKILLS

Web Design / HTML

Print layout

Photography

Photo Editing and Retouching

Illustration Artist

Excellent Communication / Interpersonal Relationship Skills

Telephone Etiquette / Organizational Skills

Fluent in Spanish